Terms and Conditions of Use for Nexalivon

These terms govern your access to our city guide services, routes, and website content. By using our platform, you acknowledge and accept these terms.

Policy updated February 12, 2026

Acceptance of Terms

By using this website or booking tours, you confirm you have read, understood, and agreed to our terms, as well as our privacy, cookie, and disclaimer policies. Continued use constitutes acceptance of any updates.

Definitions

Key terms defined below help clarify the meaning of certain content and contractual agreements between you and Nexalivon.

‘User’ refers to anyone accessing the website, using guides, or booking any offered city or local tour.

‘Guide’ means an individual who provides city or local tour services, either virtual or in-person, on behalf of Nexalivon.

‘Route’ means the curated itineraries or recommendations delivered by Nexalivon via the website or guide.

'Service' covers all related offerings, routes, and content on this website.

Use of Services

Use our guides, tours, and information only as permitted by our terms and in compliance with local regulations applicable in Malaysia.

Eligibility

Our platform is intended for users who are at least 18 years old or are under the supervision and consent of a parent or guardian.

Travelers under 18 require adult permission.

User Responsibilities

Respectful use of information, routes, and guides is required. Please follow all instructions for your safety and enjoyment.

Provide accurate information when booking a tour or submitting queries.
Abide by all local laws and guidelines during participation in guided routes or tours.
Do not disrupt or endanger other travelers, guides, or the itinerary schedule.
Report issues promptly using our contact information for assistance.

Prohibited Activities

Certain behaviors are not allowed on our platform or while booking guides.

Impersonating other individuals or submitting false information in any request or booking form.
Using the website or our guides for unlawful, harmful, or unauthorized purposes.
Disrupting the operation of tours or access to city routes for other users.
Attempting to gain unauthorized access to our systems or route information.
Engaging in activities in violation of applicable Malaysian law or community standard.

Intellectual Property

All content, route designs, graphics, and original materials are the property of Nexalivon or its licensors. Reproduction or distribution without permission is strictly prohibited by law.

User-Provided Content

Content submitted by users, such as feedback or suggestions, may be used to enhance our service according to privacy terms.

Rights to User Content

By submitting feedback or suggestions, users grant Nexalivon the right to use such content for service improvement.

Privacy and Data

Your data will be processed as described in our privacy policy. For more on collection and use, please review the privacy section before engaging with our guides or booking routes.

See Privacy Policy

Service Disclaimer

Nexalivon provides guides and information for reference only. We do not guarantee outcomes or specific results from booked tours or routes. Results may vary.

Important Notice

All routes and recommendations are based on latest local insights, but unforeseen events or changes may occur.

Limitation of Liability

Nexalivon is not liable for indirect loss, external factors, or changes to city attractions beyond our control.

Indemnity

Users agree to hold Nexalivon harmless regarding damages resulting from prohibited activities or violation of these terms.

Dispute Resolution Terms

Should disagreements occur regarding services or information provided, the following methods apply.

Arbitration

Many disputes can be resolved amicably. Unresolved matters may be referred to arbitration under Malaysian law.

Arbitration location will be agreed upon by both parties.

Online Dispute Resolution

Users may also seek assistance via official online dispute resolution platforms where available.

Visit Dispute Platform

Severability

If a provision is held unenforceable, the remaining terms remain valid.

Entire Understanding

These terms, along with any policies referenced, represent the complete agreement between user and Nexalivon.

Governing Law Statement

All agreements are governed by the laws of Malaysia for consistency and clarity.

Termination

We reserve the right to restrict or end your access for violation of these terms or other lawful reasons.

Updates

Nexalivon may update these terms at any time. Please review regularly for changes.

Contact for Terms Questions

For any clarification regarding these terms, reach out to our team via email or phone.

Contact Email: content@nexalivon.sbs

Contact Number: +60 5-895 1171

Address Details: Jalan Kuning, Menara Pelangi, Johor Bahru 80400 Malaysia

Effective Date: February 12, 2026

Version: 1.0